Payment
1. A commencement deposit is required to be paid upfront to commence work on your project. The minimum upfront payment required is AU$500. For larger projects you will be required to pay AU$800 on commencement. Projects AU$500 and under must be paid upfront in full.
2. We will not commence work on your project until the deposit payment has been received.
3. The deposit payment is non-refundable once work on your project has commenced.
4. Upon quotation you will be given a payment scheduling detailing milestones where additional payments will be due throughout the project. We will not proceed to the next stage until payment has been received.
5. Balance is to be paid in full prior to delivery of your project (ebay store launch or the transfer of final files/designs/codes)
6. Payment is expected in full within 2 days of project completion, regardless of when you plan to implement the project.
7. Payments can be made by credit card via our website (through eway.com.au), PAYPAL, direct deposit or by cheque/money order.
8. Domain Name Registration Fees, Website Hosting Fees and CMS Installation Fees must be paid upfront in full.
Refund Policy
1. If we have not started work on your project and you wish to cancel your order, you may do so and receive a full refund.
2. Once work on your project has been started the AU$500 commencement deposit is non-refundable.
3. If you paid more than AU$500 on commencement, you may be entitled to receive a partial refund on an amount over the first initial AU$500 (which is non-refundable). In order to be eligible for any refund you must have allowed us to present at least 3 different design concepts to you for your consideration. Should you still wish to cancel your project we will first deduct any fees for work that has been completed thus far, and refund any remaining amount.
3. Domain Name Registration Fees, Website Hosting Fees and CMS Installation Fees are all non refundable.
General Terms
1. We reserve the right to refuse or terminate any order.
2. We retain the copyright of all files, artwork, concepts and coding until final payment has been received in full. Designs and coding may not be used in any way (whole or in part) until final payment has been nor can they be used as the basis for other designs, until final payment has been received.
3. It is the clients responsibility to ensure the images and content provided to us, or the design concept requested of us, does not breach copyright or the intellectual property of another party. We will not be held responsible for any copyright issues arising out of use of any images or content in your designs, or design concept.
4. We will not be held responsible for loss of data after product delivery. Please keep a backup of all the files we provide to you on project completion.
5. If we are required to access your website, eBay store, auction management account or other you will need to provide your username and a temporary password to us in order to access your account. Giving this information out (even a temporary password) is a risk. While we take every care to ensure this information is kept confidential, we cannot be held responsible for anything that happens as a result of you providing this information to us. It is your responsibility to ensure your password is changed promptly once we have finished updating your account.
